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Sense Medical Service

At Sense Medical, we understand that the success of your business relies on the finest products and services from your suppliers. This is why your Sense Medical specialists are dedicated to providing you, with the very best levels of customer service and ensuring optimal performance and longevity for your Kowa instrument.

This dedication to your business success is reflected in Sense Medical’s highly trained experts, superior ophthalmic instruments, efficient replacement parts and support services.


All of Kowa’s instruments have been designed to handle day to day operation within your Ophthalmic environment and for peace of mind come with warranty and servicing options. Please contact your Sense Medical team for further warranty options.

Installation & training

Your new Kowa instrument will be installed and connected (PC, Printer, and/or other instruments) by your Sense Medical service engineer*. They will then demonstrate to your user how to operate your instrument and get the most from it.

*If the system is networked, Sense Medical is responsible only for the set-up and installation of equipment purchased from Sense Medical Ltd.

Should you require additional training for further members of your team, this can be arranged, please contact your Sense Medical team.